Never Miss a Review. Protect Your Reputation Instantly.
OMMU is an AI-powered customer feedback intelligence system for restaurants. It automatically monitors, analyzes, and responds to reviews so you can focus on running your restaurant.
Receive timely alerts, auto-classified feedback, actionable operational insights, and AI-generated responses — helping your team resolve issues faster without extra workload.
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One Slow Reply Can Cost You Customers
Hundreds of reviews flood in every month. Customers ask questions, lodge complaints, and share feedback across multiple platforms — often simultaneously. Every unanswered review or delayed response chips away at your online rating and sends potential diners straight to your competitors.
5
Lost Customers
Per unanswered negative review, per day
$100
Daily Revenue Lost
Based on average spend of $20 per customer
$3,000
Monthly Impact
The true cost of slow or absent responses
OMMU Works 24/7 — So Your Team Doesn't Have To
From the moment a review lands, OMMU is already on it. Your staff focus on delivering great food and service whilst OMMU handles the intelligence layer — classifying, alerting, and responding in real time.
AI-Powered Feedback Insights
Automatically analyzes every review or message, classifying it by type and uncovering operational issues — no manual sorting needed.
Operational Issue Detection
Identifies whether feedback relates to kitchen, delivery, or front-of-house service — giving you clear insight into where improvements are needed.
Timely Alerts to Staff
The right team member is notified immediately when a problem arises, so issues are addressed fast and consistently.
AI Responses and Recommendations
Generate professional, context-aware responses and operational suggestions automatically — not just responding to, but also turning customer feedback into insights that improve service and protect your reputation.
Four Reasons Restaurants Choose OMMU
Turn Feedback into Actionable Insights
Automatically classify and analyze every review to reveal operational issues — no manual work required.
Resolve Problems Before They Escalate
Detect complaints early and alert the right team, preventing small issues from affecting your reputation.
Improve Service and Ratings
Identify trends and act on them consistently, boosting customer satisfaction and online scores.
Free Your Staff to Focus on Operations
Cut time spent manually monitoring reviews responding to negative feedback — let your team focus on delivering great service.
The ROI Is Clear — OMMU Pays for Itself
One unaddressed negative review can silently drive away five customers a day. Multiply that over a month and the financial damage is significant. OMMU transforms that loss into a measurable gain.
Lost Revenue Without OMMU
5 lost customers/day × $20 avg spend = $100/day → $3,000/month quietly draining from your business.
Revenue Protected With OMMU
Even the Starter package at $249/month protects ~30% of lost revenue — delivering a net gain of $651 every single month.
Choose the Package That Fits Your Restaurant
1
Starter — Early Adopter
$249 SGD/month + $200 one-time setup
  • Google review monitoring & alerts
  • Sentiment analysis of all reviews
  • Unlimited AI-generated responses
  • AI feedback classification
  • Departmental alerts (kitchen, delivery, service)
  • Single location monitoring
Net gain: $651/month
2
Growth — Full Automation
$499 SGD/month + $400 one-time setup
  • Everything in Starter, plus:
  • Multi-location monitoring
  • Monthly insights report
  • Ideal for chains and high-volume venues
Net gain: $1,901/month
3
Enterprise — Premium
$899 SGD/month + $800 one-time setup
  • Everything in Growth, plus:
  • Weekly insights report
  • Custom AI rules & response logic
  • Priority support
Net gain: $2,101/month
Restaurants Are Already Seeing the Difference
80%
Faster Response
Average reduction in review response times reported by OMMU users.
95%
Reviews Captured
Incoming feedback actioned without manual monitoring effort.
3x
Satisfaction Uplift
Dramatic improvement in customer satisfaction scores across locations.
"OMMU has completely transformed how we handle guest feedback. We respond in minutes, not days — and our Google rating has never been higher."
Don't Wait for a Bad Review to Hurt Your Business
Every day without OMMU is another day of missed reviews, unanswered complaints, and lost revenue. See it in action in just 10 minutes — no tech skills required, no disruption to your team.
⚡ Fast Setup
Live in under 24 hours
🤖 Fully Automated
Works while you sleep
📊 Instant Insights
Actionable data from day one
OMMU — Online Monitoring & Management Utility. AI-powered review management that keeps your restaurant shining online. Fast. Smart. Effortless.