Most tools tell you that you have a fire. OMMU tells you who left the stove on.
While you’re on the floor, OMMU handles the feedback. Our AI drafts on-brand responses to every review in seconds, while simultaneously turning guest data into actionable fixes.
Every day without OMMU is another day of missed insights, operational blind spots, and revenue at risk. In just 10 minutes, see how OMMU deploys specialized AI to monitor feedback, draft brand-safe responses, and pinpoint operational leaks—all without adding a single task to your manager's plate.
The Rapid ROI Roadmap
<1
Hour
To get live.
<1
Day
To your first insight.
100%
Secure Tech
Brand-Safe AI.
Protect Revenue. Improve Service. Act Before Problems Escalate. Even the Starter package helps recover lost revenue and gives your team actionable insights from day one.
Don't let reviews sit unanswered. OMMU drafts personalized, high-context responses for every guest in your brand voice.
The 24-Hour Pulse
Get your first "Operational Risk Flag" within 24 hours of connecting. Stop waiting for monthly meetings to find out why your Saturday service is struggling.
Transparent, Fixed Pricing
No 'per-reply' taxes. No hidden costs. High-level intelligence at a flat rate that never surprises your bookkeeper.
One Flat Rate. Total Clarity.
The Brand Voice Integration Fee (For Monthly Plans): All month-to-month plans include a $199 Brand Voice Integration Fee. This covers our deep-mapping of your brand voice to ensure 99% AI accuracy from day one.
💡 Pro Tip: Switch to an Annual Plan and we waive the Brand Voice Integration Fee entirely.
Why OMMU Is Different
OMMU doesn't just respond to reviews — it uncovers hidden operational problems, predicts risks, and turns feedback into actionable intelligence.
Market Standards
Monitor Reviews
Most Tools: ✅
OMMU: ✅
Send Real-Time Alerts
Most Tools: ✅
OMMU: ✅
Show Ratings
Most Tools: ✅
OMMU: ✅
Generate and Post Replies
Most Tools: ✅ (robotic)
OMMU: ✅ (AI brand-voice, contextual)
The OMMU Advantage
Diagnose Operational Issues
Most Tools: ❌
OMMU: ✅
Predict Reputation Risks
Most Tools: ❌
OMMU: ✅
Identify Ratings Volatility
Most Tools: ❌
OMMU: ✅
(Know you're slipping before the stars actually drop)
Prevent Future Complaints
Most Tools: ❌
OMMU: ✅
Prevent Future Complaints.(Fix the 'Soggy Fries' trend on Tuesday so you don't get 1-starred on Saturday)
OMMU Shows You Exactly Where Problems Happen
Most review tools just tell you something went wrong. OMMU goes further — it pinpoints the exact area, shift, or station causing the issue, so you can act fast and prevent it from affecting your next customer.
Smart Area Detection
Service
Kitchen
Delivery
Environment
Logistics
Value
Process
Other
Why It Matters
Internal Operational Firewall
OMMU detects trending problems like 'Soggy Fries' or 'Slow Service' and flags them as high-priority alerts.
Predictive Issue Mapping
Identify the exact shift, station, or team causing the problem — no guesswork.
Data-Driven Staff Coaching
Give your team objective feedback and fix bottlenecks before they generate 1-star reviews.
Result: You're not just responding — you're preventing issues at the source.
AI That Responds Like Your Best Manager
Worried automation feels robotic? OMMU's Brand-Voice Engine makes every reply sound human, professional, and unmistakably yours.
100%
Human Tone
Responses mirror your best staff member — warm, polite, and on-brand.
>80%
Dynamic Messaging
Rotating phrasing keeps your profile fresh and genuinely engaging.
See the Brand-Voice Engine in Action
OMMU turns every review into a human, empathetic response — instantly. No templates. No robotic filler. Just real, on-brand interactions that show your customers you care.
⭐ The Review
"Salmon took an unreasonably long time... followed up three times... told it wasn't cooked yet... we weren't even able to finish our food."
— Arissa
🤖 OMMU's Response
Hi Arissa, we're sorry for the long wait and the poor handling of your order. We understand how frustrating it must have been to repeatedly follow up and still leave rushed and disappointed. Thank you for sharing this with us — your feedback on our service and order management is taken seriously and will help us improve.
⭐ The Review
"The boss was very rude to the boys working there... they were patient and nice towards me the entire time but seeing that, my mood was ruined."
— bingwong lee
🤖 OMMU's Response
Hi bingwong lee, thank you for sharing your experience. We're sorry to hear that witnessing the way our team was spoken to affected your visit, especially as the staff were kind and patient with you. We appreciate your feedback and take concerns about service culture seriously.
⭐ The Review
"Staff made a mistake of giving the same dish we ordered to another customer... food lacked flavour and was inconsistent. I don't think I would be coming back."
— XstarkillerX
🤖 OMMU's Response
Hi XstarkillerX, thank you for your detailed feedback. We're sorry the food lacked flavour and that your soup order was served incorrectly despite ordering earlier. We're glad our team was friendly, but we understand the overall experience fell short of expectations. Your comments on consistency, seating, and value are appreciated and will be reviewed with the team.
Instant. Empathetic. On-brand. Every time.
The ROI Is Obvious — OMMU Pays for Itself
Unaddressed negative reviews quietly cost your restaurant 5 customers per day per location. That's $3,000 lost every month if left unchecked. OMMU protects your revenue and turns feedback into measurable gains.
If you protect just 30%* of lost revenue with OMMU, even the Starter package at $149/month for 1 location results in a net gain of $801/month/location
*Calculations based on aggregated industry data (including Womply and HBR) showing a 33% revenue variance between businesses that engage with feedback versus those that remain silent.
Package ROI Breakdown
Starter
Monthly Flat Rate: $150
Locations Included: 1 location
Per Location: $150
Net Gain:$750/location recovered
Pro (Most Popular)
Monthly Flat Rate: $350
Locations Included: Up to 5 locations
Per Location: Only $70/location
Net Gain:$830/location recovered
Elite
Monthly Flat Rate: $825
Locations Included: Up to 15 locations
Per Location: Only $55/location
Net Gain:$845/location recovered
Enterprise
Monthly Flat Rate: Contact for Quote
Locations Included: Custom
Per Location: Custom
Net Gain:Custom
Time & Efficiency Gains
OMMU doesn't just protect revenue — it saves your team hours spent tracking and replying to reviews, so they can focus on serving customers, improving operations, and growing your business.
The Problem: You’re losing hours to manual review replies and can't tell if a bad review is a fluke or a real service gap.
The Solve: Automate the busy work so you can stay on the floor.
Description: Stop manual replies and start seeing the data. The Starter plan handles the feedback loop for you—drafting on-brand AI responses in seconds while automatically detecting issue severity. We don’t just tell you there’s a "fire"; we use smart area detection to tell you exactly which part of your service needs a fix.
Key Benefits: Automated AI response agent, Issue severity scoring, and Brand voice configuration.
2
Pro: The "Root Cause" Plan
The Problem: You have multiple locations and can't be everywhere at once. You’re seeing patterns but don’t have the data to prove why they’re happening.
The Solve: Multi-location visibility with "Root-Cause" intelligence.
Description: For the operator moving from one location to many. The Pro plan adds a layer of deep intelligence, providing Root-cause analysis to identify why the stove was left on in the first place. Monitor your entire portfolio’s health with trend detection and reputation scoring, turning weekly insights into a playbook for systemic improvement.
Key Benefits: Everything in Starter + Multi-location monitoring, Root-cause analysis, Weekly portfolio insights and Predictive alerts.
3
Elite: The "Real-Time Command" Plan
The Problem: Weekly reports are too slow. By the time you see a trend, the damage is done. You need to catch "fires" the moment they spark.
The Solve: Daily pulses and real-time incident intervention.
Description: Precision command for high-volume groups. The Elite plan transitions you from weekly reviews to Daily Intelligence Reports. With real-time incident alerts, you can catch service dips the moment they happen. It’s the ultimate safety net for protecting your brand’s reputation across every shift, every day.
Key Benefits: Everything in Pro + Real-time incident alerts and Daily intelligence reports.
4
Enterprise: The "Brand Logic" Plan
The Problem: You have complex brand standards that standard AI can’t capture. You need total control over how the AI thinks and acts across a massive organization.
The Solve: Custom AI rules for a fireproof organization.
Description: Total operational accountability for large-scale portfolios. The Enterprise plan offers the full OMMU suite plus Custom AI Rules, allowing you to bake your specific brand logic and SOPs into the feedback loop. This is the "Grid Command" for organizations that require automated, actionable fixes delivered to every manager, ensuring flagship standards at scale.
Key Benefits: Everything in Elite + Custom AI rules
Full Feature Comparison
Pricing Table
The Brand Voice Integration Fee (For Monthly Plans): All month-to-month plans include a $199 Brand Voice Integration Fee. This covers our deep-mapping of your brand voice to ensure 99% AI accuracy from day one.
💡 Pro Tip: Switch to an Annual Plan and we waive the Brand Voice Integration Fee entirely.
Every day without OMMU is another day of missed insights, operational blind spots, and revenue at risk. In just 10 minutes, see OMMU in action with a custom Brand-Voice preview.
Fast Calibration
Your brand-voice is mapped and live in under 24 hours.
Fully Automated
Predictive alerts, keyword trend detection, and AI-drafted, brand-accurate responses — working while you focus on running your restaurant.
Instant Insights
Health scores, operational risk flags, and actionable recommendations from day one.