Never Miss a Review. Protect Your Reputation Instantly.
OMMU is an AI-powered customer feedback intelligence system for restaurants. It automatically monitors, analyzes, and responds to reviews so you can focus on running your restaurant.
Receive timely alerts, auto-classified feedback, actionable operational insights, and AI-generated responses — helping your team resolve issues faster without extra workload.
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One Slow Reply Can Cost You Customers
Hundreds of reviews flood in every month. Customers ask questions, lodge complaints, and share feedback across multiple platforms — often simultaneously. Every unanswered review or delayed response chips away at your online rating and sends potential diners straight to your competitors.
5
Lost Customers
From unanswered negative reviews, per day
$100
Daily Revenue Lost
Based on average spend of $20 per customer
$3,000
Monthly Impact
The true cost of slow or absent responses
OMMU Works 24/7 — So Your Team Doesn't Have To
From the moment a review appears, OMMU is already on it. Your staff focus on delivering great food and service while OMMU handles the intelligence layer — analyzing feedback, detecting operational issues, alerting staff, and generating responses in real time.
AI-Powered Feedback Analysis
OMMU instantly analyzes every review or message, identifying whether it’s a complaint, question, or suggestion — giving you immediate clarity on customer sentiment.
Operational Issue Diagnosis
Beyond sentiment, OMMU pinpoints where the issue originates — whether in the kitchen, delivery operations, or front-of-house service — so the right team can take action.
Timely Alerts to Staff
When problems arise, the relevant team member is notified immediately, ensuring issues are addressed quickly and consistently.
Automated Responses and Recommendations
Generate professional, context-aware responses and operational suggestions automatically — turning customer feedback into actionable insights that improve service and protect your reputation.
Four Reasons Restaurants Choose OMMU
Turn Feedback into Actionable Insights
Automatically classify and analyze every review to reveal operational issues — no manual work required.
Resolve Problems Before They Escalate
Detect complaints early and alert the right team, preventing small issues from affecting your reputation.
Improve Service and Ratings
Identify trends and act on them consistently, boosting customer satisfaction and online scores.
Free Your Staff to Focus on Operations
Cut time spent manually monitoring reviews and responding to negative feedback — let your team focus on delivering great service.
OMMU
Stop Future Negative Reviews Before They Happen
Most tools only tell you that you have a problem. OMMU's Smart Area Detection tells you where it is, allowing you to kill the root cause before the next customer walks in.
Internal Operational Firewall
Our AI identifies patterns across your reviews. If "Soggy Fries" or "Slow Service" starts trending in your delivery data, OMMU flags it as a priority operational alert.
Predictive Issue Mapping
By pinpointing whether a failure is happening in the Kitchen, Front-of-House, or Delivery, you can fix the specific shift or station that is dragging down your score.
Data-Driven Staff Coaching
Use OMMU's classification to give your team objective feedback. When you solve the internal bottleneck, you automatically prevent the next 1-star review from ever being written.
AI That Sounds Like Your Best Manager
A common fear with automation is "robotic" responses that feel cold. OMMU's Brand-Voice Engine ensures every interaction feels human, professional, and uniquely yours.
100%
Human Tone
Every response crafted to sound like your best team member
3x
Response Modes
Full Auto, Draft Mode, or Manual — you choose the level of control
0
Template Fatigue
Rotating vocabulary keeps your profile active and authentically engaged
See the Brand-Voice Engine in Action
Here's how OMMU responds to real reviews — empathetic, specific, and human. No templates. No robotic filler.
⭐ The Review
"Salmon took an unreasonably long time... followed up three times... told it wasn't cooked yet... we weren't even able to finish our food."
— Arissa
🤖 OMMU's Response
Hi Arissa, we're sorry for the long wait and the poor handling of your order. We understand how frustrating it must have been to repeatedly follow up and still leave rushed and disappointed. Thank you for sharing this with us — your feedback on our service and order management is taken seriously and will help us improve.
⭐ The Review
"The boss was very rude to the boys working there... they were patient and nice towards me the entire time but seeing that, my mood was ruined."
— bingwong lee
🤖 OMMU's Response
Hi bingwong lee, thank you for sharing your experience. We're sorry to hear that witnessing the way our team was spoken to affected your visit, especially as the staff were kind and patient with you. We appreciate your feedback and take concerns about service culture seriously.
⭐ The Review
"Staff made a mistake of giving the same dish we ordered to another customer... food lacked flavour and was inconsistent. I don't think I would be coming back."
— XstarkillerX
🤖 OMMU's Response
Hi XstarkillerX, thank you for your detailed feedback. We're sorry the food lacked flavour and that your soup order was served incorrectly despite ordering earlier. We're glad our team was friendly, but we understand the overall experience fell short of expectations. Your comments on consistency, seating, and value are appreciated and will be reviewed with the team.
Context-aware. Empathetic. On-brand. Sent in seconds.
The ROI Is Clear — OMMU Pays for Itself
Unaddressed negative reviews can easily silently drive away five customers a day. Multiply that over a month and the financial damage is significant. OMMU insures against that loss, resulting in measurable gain.
Lost Revenue Without OMMU
5 lost customers/day × $20 avg spend = $100/day → $3,000/month quietly draining from your business.
Revenue Protected With OMMU
Even the Starter package at $249/month protects ~30% of lost revenue — delivering a net gain of $651 every single month.
Choose the Package That Fits Your Restaurant
1
Starter — Early Adopter
$249 SGD/month + $200 one-time setup
Included Capabilities:
  • Google review monitoring & alerts (single location)
  • Sentiment analysis of reviews
  • AI feedback classification (category & area detection)
  • Departmental alerts (kitchen, delivery, service)
  • AI response generation (basic brand voice template)
  • Actionable insights from alerts and classifications (no formal reports)
Great for:
  • Single-location cafes, restaurants, or retail stores
  • Businesses starting to automate review monitoring
  • Owners who want quick, real-time feedback to act on without heavy reporting
Net gain: $651/month
2
Growth — Full Automation
$499 SGD/month + $400 one-time setup
Everything in Starter, plus:
  • Multi-location monitoring (ideal for chains)
  • Weekly insights report — aggregated sentiment, trends, operational issues, and keyword spikes
  • Trend detection & predictive issue alerts
  • AI responses refined for brand voice consistency
Great for:
  • Multi-location businesses or high-volume venues
  • Owners who want to spot recurring issues and track trends over time
  • Teams looking for automated review responses across locations
Net gain: $1,901/month
3
Enterprise — Premium
$899 SGD/month + $800 one-time setup
Everything in Growth, plus:
  • Daily insights report — detailed breakdowns of sentiment, areas, and trends for proactive decision-making
  • Custom AI rules & response logic (tailored to brand tone & policies)
  • Priority alerts for high-severity issues
  • Dedicated support and onboarding assistance
Great for:
  • Large chains or hospitality groups needing proactive review management
  • Businesses that want fine-grained control over AI responses and operational alerts
  • Teams that value frequent, actionable insights to improve service quality continuously
Net gain: $2,101/month
Don't Wait for Bad Reviews to Hurt Your Business
Every day without OMMU is another day of missed reviews, unanswered complaints, and lost revenue. See it in action in just 10 minutes — no tech skills required, no disruption to your team.
⚡ Fast Setup
Live in under 24 hours
🤖 Fully Automated
Works while you sleep
📊 Instant Insights
Actionable data from day one
OMMU — Online Monitoring & Management Utility. AI-powered review management that keeps your restaurant shining online. Fast. Smart. Effortless.